Creating a CIF provider for the new agent experience profile

Last Updated : Aug 26, 2024 |

About this task

Create a CIF provider for the new agent experience profile to enable Avaya integration in CIF 2.0.

Procedure

  1. In the side pane, in the Agent experience section, click Workspaces.

    Dynamics 365 displays the Workspaces page.

  2. Next to the Third party voice channel provider section, click Manage.
  3. To create a new provider, click New.

    Dynamics 365 displays the channel provider configuration page.

Next Steps

Configuring the new CIF provider.

Related information
Avaya Workspaces for CRM integration with Dynamics 365 overview
CIF provider field descriptions
Building a URL for the Custom Parameters field