Adding a CORS rule for Consumer

Last Updated : Jan 24, 2024 |

About this task

Add a CORS rule that applies to Consumer. Consumer is a REST API that enables the Avaya Workspaces for CRM softphone to display the consumer-related information to agents. Consumers are CSM records that you create for B2C customers.

Procedure

  1. On the ServiceNow home page, in Filter navigator, type CORS Rules and select CORS Rules.
  2. At the top of the page, click New.
  3. In Name, type the CORS rule name.
  4. In REST API, select Consumer [now/consumer].
  5. In Domain, enter a URL that points to the domain of your ServiceNow instance.

    You can copy this URL from the address bar of your browser.

  6. On the HTTP Methods tab, select the following:

    • GET

    • POST

  7. Optional Fill in the remaining fields.

    For more information about configuring CORS rules, see the ServiceNow documentation.

  8. At the bottom of the page, click Submit.