"ready": "",

"notReady": "",

"goReady": "",

"goNotReady": "",

"afterContactWork": "",

"goAfterContactWork": "",

"afterContactWorkExtended": "",

"startWork": "",

"pendingNotReady": "",

"pendingAfterContactWork": "",

"dispositionCodes": "",

"cancel": "",

"workCodes": "",

"activate": "",

"activateAgent": "",

"toStartWork": "",

"startWorkPending": "",

"finishWork": "",

"finishWorkPending": "",

"connected": "",

"welcomeConnected": "",

"signOut": "",

"offline": "",

"showOfflineAgents": "",

"hideOfflineAgents": "",

"forceLogout": "",

You can change the name of a label used in Avaya Workspaces for CRM if your call center uses a different label. For example, if your call center uses the Available agent state label instead of the Ready agent state label, you can type Available in the Ready field. Avaya Workspaces for CRM displays the Available agent state label instead of the Ready agent state label when an agent selects this agent state.