"auxReasonEnabled":"",

The option to enable agents to use Not Ready reason codes.

The values are the following:

• Y: Agents can click Not Ready and select the required Not Ready reason code.

• N: Agents cannot select Not Ready reason codes. Agents can click Not Ready to switch to the Not Ready state.

For example, you can type "auxReasonEnabled":"Y",

"dispositionCodesEnabled": ""

The option to enable agents to use disposition codes.

The values are the following:

• N: Agents cannot select disposition codes.

• Y: Agents can click More on the interaction card and select the required disposition code.

For example, you can type "dispositionCodesEnabled": "Y"

"workCodesEnabled": ""

The option to enable agents to use work codes.

The values are the following:

• Y: Agents can click More on the interaction card and select the required work code.

• N: Agents cannot select work codes.

For example, you can type "workCodesEnabled": "Y"