Building a URL for the Web Agent Widget URL field

Last Updated : Oct 24, 2024 |

Before you begin

  • Build a URL to enter it in the Web Agent Widget URL field when configuring your call center. Salesforce uses this URL to fetch Avaya Workspaces for CRM from Avaya Experience Platform™ (On-Prem + Connect). You can configure the Web Agent Widget URL field in the General Information section on the Call Center Detail page.

  • Obtain the Avaya Workspaces URL and the URL for the Avaya Experience Platform™ (On-Prem + Connect) server.

Procedure

  1. In the Web Agent Widget URL field, enter your Avaya Workspaces URL.

    For example: https://example.workspaces.avayacloud.com

  2. Add /sfdc-workspaces/?tenantId= to the entered URL.
  3. Add the account ID to the entered URL.
  4. Optional To copy your account ID, do the following:
    1. Log in to Application Center Administration.
    2. In the navigation tree, click Account.
    3. On the Account page, locate your account and click Copy icon next to it.

      The account ID is added to your clipboard.

  5. Add &tenantUrl= to the entered URL.
  6. Add the URL of the Avaya Experience Platform™ (On-Prem + Connect) server without https://.

    For example, if the URL of the Avaya Experience Platform™ (On-Prem + Connect) server is https://example.avayacloud.com, you must add example.avayacloud.com to the entered URL.

  7. Add /auth/realms/ to the entered URL.
  8. Add the account ID to the entered URL.

    To add the account ID to your clipboard, repeat step 4.

  9. Click Save.

    Salesforce fills the Web Agent Widget URL field with the entered URL.