Advanced screen pop data: Custom Lightning components

Last Updated : Sep 11, 2023 |

You can create custom Lightning components in Salesforce. For more information, see Custom Lightning Components in the Salesforce documentation.

Data options

Avaya Workspaces for CRM can send Avaya call-related data to your Salesforce Lightning components for multiple events. The following table lists the data options for each event type:

Incoming and Answer events

Outbound events

Release events

  • Caller (ANI)

  • Called (DNIS)

  • Consult

  • Caller Name

  • Start Date

  • Start Time

  • Topic ID

  • Topic Name

  • UUI

  • UCID

  • End Time

  • Skill ID

  • Skill Name

  • Call ID

  • Data in the Advanced Pop 1-10 fields

  • Caller (ANI)

  • Called (DNIS)

  • Consult

  • Work Request ID

  • Data in the Advanced Pop 1-10 fields

  • Caller (ANI)

  • Called (DNIS)

  • Consult

  • Caller Name

  • Start Date

  • Start Time

  • Topic ID

  • Topic Name

  • UUI

  • UCID

  • End Time

  • Skill ID

  • Skill Name

  • Call ID

  • Data in the Advanced Pop 1-10 fields

  • Agent ID

  • Call Duration

  • Call Log Comments

  • Call Log Subject

  • Call Log Result/Disposition Code

  • Call Type

  • Name

  • Related To

  • Release Type