Avaya Cloud Office™ is a collaboration tool that provides advanced calling features, video conferencing, and chat support. Users can also invite third-party experts to collaborate on a project.

Agents and supervisors can log in to the Avaya Cloud Office™ provider in Avaya Workspaces and access enabled Avaya Cloud Office™ contacts from the Corporate Contacts widget. They can also view the Presence states of Avaya Cloud Office™ users, search for the required users, make direct and consultation calls, make multiple calls simultaneously, and transfer calls. By default, agents and supervisors can send messages to Avaya Cloud Office™ contacts and groups. You can disable chat from Application Center if you do not require this functionality.

To configure the integration, you must first ensure that Avaya Support enables Avaya Cloud Office™ for your account. You must then log in to Application Center as an account administrator, add the Avaya Cloud Office™ application to Element Inventory, and add the Corporate Contacts widget to the layout Avaya Workspaces agents and supervisors use.

For more information about working with Avaya Cloud Office™ corporate contacts in Avaya Workspaces, see Avaya Cloud Office™ integration overview.