Creating a new user

Last Updated : Oct 08, 2023 |

Before you begin

  • Log in to Application Center Administration as an account administrator.

  • Create a profile associated with your account.

Procedure

  1. In the navigation tree, click User Management > Users.
  2. On the Users page, click Create User.
  3. On the New User page, fill in the fields.
  4. In the Profile field, select a profile for the user.

    You must select a profile to enable the Features section. Depending on the profile configuration, different channel options appear in the Features section.

  5. Expand the Membership section and fill in the fields.

    For Membership, the Role is inherited from the Profile which is assigned to the user and then additional Roles can be assigned.

  6. In the User Features area, do the following:
    1. In the Agent Login ID field, enter the agent ID configured in the Communication Manager.
    2. In the Communication Addresses field, click Add Address and enter the Communication Profile Address configured in the System Manager.
    3. Enter all the required details.
  7. Click Save.

    If the saved user configuration is invalid, you see the Error icon next to the login ID on the Users page. You can click the Error icon to view more details about the failed validation steps.