Avaya Experience Platform™ (On-Prem + Connect) supports small and large Virtual Machine (VM) profiles.
Important:
Ensure to meet the following requirements:
Deploy Avaya Aura® 10.1.3 and higher.
Avaya Experience Platform™ (On-Prem + Connect) agents are SIP enabled.
Deploy Avaya Hybrid Cloud Gateway OVA in your VMware ESXi 7.0 or 8.0 environment provided by Avaya for Avaya Experience Platform™ (On-Prem + Connect) configuration.
Note:
Avaya Cloud Delivery is responsible for downloading and deploying Avaya Hybrid Cloud Gateway as part of the Avaya Experience Platform™ (On-Prem + Connect) service activation. Customers cannot download Avaya Hybrid Cloud Gateway from Avaya PLDS.
Table 1: VMware specifications for small and large profiles
VM specifications |
Small profile |
Large profile |
Minimum CPU reservation |
4600 MHz |
9200 MHz |
Total CPU required (reserved + unreserved) |
10400 MHz |
20800 MHz |
CPU benchmark (Passmark score) |
63984 |
63984 |
Hyperthreading |
Supported |
Supported |
Reference CPU |
Intel(R) Xeon(R) Gold 6258R CPU @ 2.70GHz |
Intel(R) Xeon(R) Gold 6258R CPU @ 2.70GHz |
Memory |
6 GB |
16 GB |
Minimum memory reservation |
6144 MB |
16384 MB |
Input/output operations per second (IOPS) |
25 |
50 |
Hard disk |
150 GB |
150 GB |
Reference server type |
Dell R640 or equivalent |
Dell R640 or equivalent |
NICs |
1 GBPS |
1 GBPS |
Note:
Minimum CPU reservation: Minimum CPU reservation is the amount of CPU that you must reserve for this VM so that Avaya Hybrid Cloud Gateway can start up successfully.
Total CPU required: Total CPU required indicates the total CPU that Avaya Hybrid Cloud Gateway requires to operate at documented capacities beyond the minimum CPU reservation.
CPU benchmark: Benchmark score that CPU must meet or exceed to deploy and run Avaya Hybrid Cloud Gateways.
Reference CPU: Certified CPU used in Avaya internal labs to validate Avaya Hybrid Cloud Gateway operation and capacity.
Reference server type: Certified server type used in Avaya internal labs to validate Avaya Hybrid Cloud Gateway operation and capacity.
Table 2: Avaya Hybrid Cloud Gateway cluster configuration to capacity mapping
Avaya Hybrid Cloud Gateway cluster size |
Small profile |
Large profile |
1 |
200 agents, 2K Busy-Hour Call Completion (BHCC) |
2000 agents, 20K BHCC |
1 + 1 |
200 agents, 2K Busy-Hour Call Completion (BHCC) |
2000 agents, 20K BHCC |
3 + 1 |
600 agents, 6K BHCC |
6000 agents, 60K BHCC |
