Making multiple calls to an Avaya Spaces contact

Last Updated : Oct 10, 2023 |

About this task

You can make a direct call to an Avaya Spaces contact from the Users or Groups tab of the Corporate Contacts widget.

If the contact has multiple numbers configured, you can select a number to call. For more information about adding numbers for Avaya Spaces contacts, see Using Avaya Spaces.

Procedure

  1. On the Users tab, search for the contact or locate it in the Favorites list.

    You can also search for the contact on the Groups tab.

  2. Next to the contact, do one of the following:

    • Сlick the Call icon: To call the contact's default number.

    • Click the Three Dots icon: To select the number to call.

    Avaya Workspaces initiates a call with the Avaya Spaces contact.

  3. During an active call with Avaya Cloud Office™ contact, repeat step 1 and 2 to make multiple calls.

    When your new call is accepted, the previous call goes on hold the Hold icon.

  4. To end the call, click the End Interaction icon.