Transferring an inbound call to an Avaya Spaces contact

Last Updated : Oct 10, 2023 |

About this task

You can transfer an inbound call to an Avaya Spaces contact from the Users or Groups tab of the Corporate Contacts widget. You can first talk to the customer and decide if you require Avaya Spaces expert's assistance.

Before you begin

Ensure that you are in the Ready state and accept an incoming call from the customer.

Procedure

  1. On the Users tab, search for the contact or locate it in the Favorites list.

    You can also search for the contact on the Groups tab.

  2. Next to the contact, click the Transfer icon.

    Avaya Workspaces initiates a call transfer with the Avaya Spaces contact.