With Enterprise Directory, you can search for enterprise directory users and System Manager SIP endpoints to make a voice call.

In the Name, number or email field, type one of the following:

• Phone Number

• First Name

• Last Name

• Email Address

• Display Name

• Alias

With Contact Center Users, you can search for agents to make a voice call.

In the Name or number field, type one of the following:

• Agent Name

• Agent Number

With Contact Center Services, you can search for VDN details to make a voice call.

In the Name or number field, type one of the following:

• VDN Name

• VDN Number

With Phone Extensions, you can search all the endpoints administered to make a voice call.

In the Name or number field, type one of the following:

• Display Name

• Phone number