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Using Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect)
Customer Journey widget information
The following table displays the information that you can view on the Customer Journey widget:
Name |
Description |
|---|---|
WebRTC interactions |
The Customer Journey widget displays the source type and source address of the interaction. For example, if you use iOS SDK to initiate a WebRTC interaction, the source type displays iOS WebRTC, and the source address displays the integration ID. |
Agent Notes |
Agents and supervisors can click |
to view the agent notes associated with a customer interaction. A number badge on the icon displays the number of notes associated with the interaction.