Condition

When agent 1 on a VDN call adds another agent 2 to consult and starts a conference call, the interaction card does not display the Topic name, Topic Id, or Skill name fields for agent 2, the consulted agent. The consulting agent is the agent who sends the consult request to receive assistance, and the consulted agent is the agent who assists the consulting agent.

The interaction card for the consulted agent must display the Topic name, Topic Id, and Skill name fields.