If a supervisor observing agent 1, clicks Observe for agent 2, Avaya Workspaces displays an error and disables Observe for agent 2. Additionally, after the supervisor stops observing agent 1, Avaya Workspaces does not enable Observe for agent 2.
A supervisor can observe an agent if the communication profile assigned to the supervisor is only a SIP profile. A supervisor cannot observe an agent if the communication profile assigned to the supervisor is one of the following:
Only an E.164 profile.
If an E.164 profile is set as the default profile, when both E.164 and SIP profiles are available.
Solution
Ensure that the communication profile assigned to the supervisor is only a SIP profile.
