Recording an audio or video clip

Last Updated : Sep 19, 2024 |

About this task

You can record an audio or video clip and send it to customers during a chat or messaging interaction. You cannot record an audio or video clip during an email interaction. Your administrator can enable or disable recording an audio or video clip.

Procedure

  1. During the digital interaction, click the Attachment icon and then do one of the following:

    • Click Audio Recording.

    • Click Video Recording.

  2. Click the Record button to start recording.
  3. When you finish recording, click Close.

    Avaya Workspaces for CRM processes and attaches the recording to the chat transcript. This process can take several seconds.

  4. Click Send to send the file to the customer.