You can log in to Avaya Workspaces for CRM using your Avaya Workspaces for CRM username and password. These login details are usually not the same as your CRM login details.
Before you begin
Ensure that you are logged in to your CRM.
Procedure
At the bottom of the screen, click CCaaS Workspaces for CRM.
The product name can vary.
Click Accept.
Do one of the following:
To log in to Avaya Workspaces for CRM directly, type your username and password in the Username and Password fields. Click Sign In.
Click your CRM logo to log in using your username and password. Avaya Workspaces for CRM displays the single sign-on page.
Click the Start Work option that an account administrator configured.
You can receive customer interactions when your agent state is set to Ready.
