Configuring notifications for active interactions

Last Updated : Oct 13, 2023 |

About this task

Manage the notification settings for active interactions in Avaya Workspaces for CRM. You can configure sound and desktop notifications for chat and messaging interactions.

Procedure

  1. In Avaya Workspaces for CRM, click the Settings icon.
  2. In the Settings window, click the User Preferences tab.
  3. Under Sound notifications for new text message and Desktop notifications for new text message, select one of the following options:

    • Always Enabled: Displays notification for all new messages.

    • Enabled if no focus: Displays notifications if you work on a different browser tab or application.

    • Disabled: Does not display notifications.

  4. Click Save.