AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect)
Calling an agent
About this task
Supervisors within the same account can make internal voice calls to agents. Both the agents and supervisors must also have the same origin for voice channels.
Before you begin
Ensure that you are logged in to Avaya Workspaces for CRM as a supervisor.
Procedure
- From the top menu bar in Avaya Workspaces for CRM, click
.
The supervisor dashboard opens in a separate window. It displays the agents in your group with details such as the agent ID, station ID, channels, group, and status (agent state).
- In the row with the agent name, click
to make a voice call.