Building a URL for the Custom Parameters field

Last Updated : Jul 12, 2024 |

About this task

Build a URL to enter it in the Custom Parameters field when configuring a channel provider in the CIF 2.0 Power App. Dynamics 365 uses this URL to fetch Avaya Workspaces for CRM from Avaya Experience Platform™ Public Cloud.

Before you begin

Obtain the following URLs from Avaya:

  • The Avaya Workspaces URL

  • The URL of the Avaya Experience Platform™ Public Cloud server

Procedure

  1. In Custom Parameters, type configUrl= before the URL.

    For example, configUrl=https://example.workspaces.avayacloud.com.

  2. Add /sfdc-workspaces/?tenantId= to the entered URL.
  3. Add the account ID to the entered URL.
  4. Optional To copy your account ID, do the following:
    1. Log in to Application Center Administration.
    2. In the navigation tree, click Account.
    3. On the Account page, locate your account and click Copy icon next to it.

      The account ID is added to your clipboard.

  5. Add &tenantUrl= to the entered URL.
  6. Add the URL of the Avaya Experience Platform™ Public Cloud server without the https:// protocol to the entered URL.

    For example, if the URL of the Avaya Experience Platform™ Public Cloud server is

    https://example.avayacloud.com, you must add example.avayacloud.com to the entered URL.

  7. Add /auth/realms/ to the entered URL.
  8. Add the account ID to the entered URL.

    To add the account ID to your clipboard, repeat step 4.

  9. Add the URL of your Dynamics 365 instance to the entered URL.
  10. Add the name of your contact center configuration to the entered URL.

    The name of your contact center configuration is the name that you enter in the Internal Name field when configuring your contact center.

  11. At the top of the page, click Save & Close.

Example

The URL you build must consist of the following parts:

configUrl=<Avaya Workspaces URL>/sfdc-workspaces/?tenantId=<Account ID>&tenantUrl=<The URL of the Avaya Experience Platform™ Public Cloud server without the https:// protocol>/auth/realms/<Account ID>&ccdefName=<The name of your contact center configuration>

In the example above, the parts of the URL surrounded by "<" and ">" symbols are unique values that you must enter manually.

Related information
Creating a CIF provider for the new agent experience profile