Ensure that your Dynamics 365 administrator creates a table with the following rows to store the interaction logs that Avaya Workspaces for CRM creates for your contact center at the beginning of a call. The row names must equal the below values. None of the rows are mandatory, and only the data related to the configured ones are saved.
Your Dynamics 365 administrator must create the custom flow that reads the data from the table and cleans it after data is no longer needed. Avaya saves the record ID in Dynamics sandbox local storage. The record ID points to the table interaction record created at the answer event. With this record ID, data can be collected for the custom flow.
