Creating users for Dynamics 365 SSO

Last Updated : Nov 20, 2023 |

About this task

You can create a test agent and assign queues and attributes to that agent. The agent inherits the attributes of the profile that you assign.

Before you begin

  • Log in to Application Center Administration as an account administrator.

  • Create a profile associated with your account.

Procedure

  1. In the navigation tree, click User Management > Users.
  2. On the Users page, click Create User.
  3. On the Users page, fill in the fields.
  4. Expand the Membership section and fill in the fields.
  5. In the User Features section, fill in the fields.
  6. Click Save.
Related information
SSO for Dynamics 365
New User page field descriptions