Advanced screen pop data: Custom Lightning components

Last Updated : Jan 23, 2024 |

You can create Custom Lightning Components in Salesforce. For more information about Custom Lightning Components, see Custom Lightning Components in the Salesforce documentation.

Data options

Avaya Workspaces for CRM can send call-related data of Avaya to your Salesforce Lightning components for multiple events. The following table lists the data options for each event type:

Incoming and Answer events

Outbound events

Release events

  • Caller (ANI)

  • Called (DNIS)

  • Consult

  • Caller Name

  • Start Date

  • Start Time

  • Topic ID

  • Topic Name

  • UUI

  • Call ID

  • Data in the Advanced Pop 1-10 fields

  • Caller (ANI)

  • Called (DNIS)

  • Consult

  • Work Request ID

  • Data in the Advanced Pop 1-10 fields

  • Caller (ANI)

  • Called (DNIS)

  • Consult

  • Caller Name

  • Start Date

  • Start Time

  • Topic ID

  • Topic Name

  • UUI

  • Call ID

  • Data in the Advanced Pop 1-10 fields

  • Agent ID

  • Call Duration

  • Call Log Comments

  • Call Log Subject

  • Call Log Result/Disposition Code

  • Call Type

  • Name

  • Related To

  • Release Type
Related information
Screen Pop Options field descriptions