You can create a custom Visualforce page in Salesforce. For more information about Visualforce Page Component, see Visualforce Page Component in the Salesforce documentation.

Data options

Avaya Workspaces for CRM can send call-related data of Avaya to your Salesforce Visualforce page for multiple events. The following list shows the data options:

• AgentID

• ANI

• Caller Name

• Caller Number

• Consult

• DNIS

• End Time

• Prompted Digits

• Skill ID

• Skill Name

• Start Date

• Start Time

• Topic ID

• Topic Name

• UCID

• UUI

• Data in the Advanced Pop (1-10) fields