Importing the Call Center Definition file

Last Updated : Nov 16, 2023 |

About this task

Import the Call Center Definition (CCDef) file to create a record of your call center in Salesforce. The CCDef file is in XML format. After importing the CCDef file to Salesforce, you can configure your call center properties.

Before you begin

Download the configuration file from the Avaya Support website.

Procedure

  1. At the top of the Salesforce home page, click the My Settings icon.
  2. In the pop-up window, click Setup.
  3. On the Setup page, go to Feature Settings > Service > Call Center > Call Centers.
  4. Click Import.
  5. Click Choose File and select the required file.
  6. Click Import.
Related information
Avaya Workspaces for CRM integration with Salesforce overview
Configuring your call center
Downloading the CRM configuration file