Add a CORS rule that applies to Contact. Contact is a REST API that enables the Avaya Workspaces for CRM softphone to display the contact-related information to agents. Contacts are CSM records that you create for B2B customers.
Procedure
On the ServiceNow home page, in Filter navigator, type CORS Rules and select CORS Rules.
At the top of the page, click New.
In Name, type the CORS rule name.
In REST API, select Contact [now/contact].
In Domain, enter https://*.avayacloud.com.
On the HTTP Methods tab, select the following:
GET
POST
Optional Fill in the remaining fields.
For more information about configuring CORS rules, see the ServiceNow documentation.
