Name

The name of your OpenFrame Configuration. ServiceNow displays this name on the OpenFrame Configurations page.

Active

The check box that sets your Avaya Workspaces for CRM integration with ServiceNow as active.

Title

The title that ServiceNow displays on the Avaya Workspaces for CRM softphone widget header.

Width

The width of the Avaya Workspaces for CRM softphone widget. You can type a value corresponding to the required width in pixels.

Subtitle

The subtitle that ServiceNow displays on the Avaya Workspaces for CRM softphone widget header.

Height

The height of the Avaya Workspaces for CRM softphone widget. You can type a value corresponding to the required height in pixels.

Order

The order of OpenFrame Configurations. If you have multiple OpenFrame Configurations and assign a user to all of them, this user can only access the OpenFrame Configuration with the highest order. The OpenFrame Configuration with the lowest value in the Order field has the highest order.

Icon Class

The class of icons used within the Avaya Workspaces for CRM softphone widget. Ensure that the value in this field is icon-phone.

Enable collapsed view

Enabling this check box is not required for integrating Avaya Workspaces for CRM with ServiceNow.

For more information about this check box, see the ServiceNow documentation.

Title Icon

Filling in this field is not required for integrating Avaya Workspaces for CRM with ServiceNow.

For more information about the values that you can type in this field, see the ServiceNow documentation.

Show presence indicator

Enabling this check box is not required for integrating Avaya Workspaces for CRM with ServiceNow.

For more information about this check box, see the ServiceNow documentation.

User Group

The option to select groups of users that have access to the Avaya Workspaces for CRM softphone. To access the Avaya Workspaces for CRM softphone, users must belong to one of the selected user groups and have the openframe user role.

To provide a user group with access to the Avaya Workspaces for CRM softphone, locate and double-click it in the Available field.

URL

The URL of the Avaya Workspaces for CRM channel provider.

To enter this URL, you must build it. For more information, see Building a URL for the URL field.