To customize your contact center properties, update the required parts of the code that ServiceNow displays in the Configuration field.
For example, the following part of the code enables Avaya Workspaces for CRM to create call logs:
"callLogEnabled": "Y",
To prevent Avaya Workspaces for CRM from creating logs, you must update this part of the code as follows:
"callLogEnabled": "N",
The following table describes the parts of the code that ServiceNow displays in the Configuration field, under the "ServerConfig": { section:
Name |
Description |
"useLocalSessionSharing": "",
|
The option to enable the multiple tabs support. The values are the following:
|
"serverHostName": "",
|
The URL of the Avaya Experience Platform™ Public Cloud server. The server hostname indicates the server on which the Avaya Workspaces for CRM softphone is installed. You must obtain this URL from your Avaya Support. |
"crmUrl":""
|
The URL of your ServiceNow instance. |
