Create a table to enable ServiceNow to store the interaction logs that Avaya Workspaces for CRM creates for your contact center.
Before you begin
Configure your contact center on the OpenFrame Configurations page.
Procedure
On the ServiceNow home page, go to System Definition > Tables.
At the top of the page, click New.
In Label, type InteractionLogs.
ServiceNow displays the following value in the Name field below: u_interactionlogs.
Fill in the remaining fields.
For more information about configuring tables, see the ServiceNow documentation.
At the bottom of the page, click Submit.
Next Steps
Add custom fields to the created table to display the required interaction information.
Provide access to other users for creating, writing, or reading the interaction logs. For more information about providing access to a group of users, see the ServiceNow documentation.
