When you add a custom field to the created table, you must configure the following fields:
Field type: The type of information that the field contains.
Label: The name that ServiceNow displays for the added field when a user opens an interaction log.
Name: The name of the field that exists in the code.
The following table describes the field types to select when adding custom fields to the table and the values to enter in the Name field. This table also describes the recommended values that you can enter in the Label field.
Field type |
Label (recommended) |
Name |
String |
Comments |
u_comments |
String |
Called |
u_called |
String |
Caller |
u_caller |
String |
Call Type |
u_call_type |
String |
Call Duration |
u_duration |
String |
Call ID |
u_call_id |
String |
Status |
u_status |
String |
Disposition |
u_disposition |
String |
Wrapup Reason |
u_wrapup_reason |
String |
UUI |
u_uui |
String |
Queue Name |
u_calllogoptions_calllogqueue |
String |
Queue |
u_queue |
Reference |
Contact |
u_contact |
String |
Transcript |
u_transcript |
String |
Type |
u_type |
String |
Subject |
u_subject |
String |
AgentID |
u_agentid |
String |
Call End |
u_call_end |
String |
From |
u_from |
String |
To |
u_to |
String |
UCID |
u_ucid |
