Add the Microsoft Teams application to Element Inventory to enable the Microsoft Teams service in AXP Public Cloud.
By default, the chat functionality is enabled, and agents and supervisors can send chat messages to Microsoft Teams contacts and groups. You can disable chat if you do not require this functionality.
Before you begin
Ensure that Avaya Support enabled Microsoft Teams for your account.
Procedure
Log in to Application Center Administration as an account administrator.
In the navigation tree, click Element Inventory.
On the Elements page, click New and select Microsoft Teams.
On the Microsoft Teams page, in the Name field, type the Microsoft Teams application name.
Optional If you want agents and supervisors to sign in to a particular domain, in the Domain field, type the domain name in the domain.com format.
You need to specify a domain name only if you registered the client application for a single tenant.
Optional In the Description field, type the Microsoft Teams application description.
Optional To disable the chat functionality, clear Chat Enabled.
If the chat is disabled, agents and supervisors cannot send chat messages to Microsoft Teams contacts and groups and manage channel conversations. Avaya Workspaces does not display the Chats tab on the Corporate Contacts widget.
Optional If you registered your own client application, in the Client ID field, type an ID of the client application.
You can get the client application ID from the Enterprise applications tab on the Microsoft Azure portal.
