Overview

AXP Public Cloud Solution Description

AXP Public Cloud Solution Description

Know about tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.

• Business partners

• Implementation engineers

• Sales engineers

• Solution architects

Implementing

Configuring Workflows for AXP Public Cloud

Workflows overview for AXP Public Cloud

Create, edit, and manage workflows for AXP Public Cloud.

• Account administrators

• Business analysts

• Developers

Administering

Administering AXP Public Cloud

Administering AXP Public Cloud

Administer AXP Public Cloud.

• Account administrators

• Supervisors

Using

Using Avaya Workspaces for AXP Public Cloud

Using Avaya Workspaces for AXP Public Cloud

Use the features and capabilities of Avaya Workspaces for AXP Public Cloud.

• Agents

• Supervisors

Using Analytics for AXP Public Cloud

Using Analytics for AXP Public Cloud

Use the features and capabilities of Avaya Analytics™ for AXP Public Cloud.

• Account administrators

• Report designers

• Supervisors

Integrating

Administering Avaya Workspaces for CRM for AXP Public Cloud

Administering Avaya Workspaces for CRM for AXP Public Cloud

Configure and administer the features and capabilities of the Customer Relationship Management (CRM) integrations for AXP Public Cloud.

• Account administrators

• CRM administrators

• Developers

Using Avaya Workspaces for CRM for AXP Public Cloud

Using Avaya Workspaces for CRM for AXP Public Cloud

Use the features and capabilities of the Customer Relationship Management (CRM) integrations for AXP Public Cloud.

• Agents

• Supervisors

Deploying Preview Dialing for AXP Public Cloud

Deploying Preview Dialing for AXP Public Cloud

Deploy the features and capabilities of Preview Dialing in AXP Public Cloud.

• Account administrators

• Implementation engineers

• Sales engineers

Configuring Preview Dialing for AXP Public Cloud

Configuring Preview Dialing for AXP Public Cloud

Configure and administer the features and capabilities of Preview Dialing in AXP Public Cloud.

• Account administrators

• Implementation engineers

• Sales engineers

Using Preview Dialing in Avaya Workspaces

Using Preview Dialing in Avaya Workspaces

Use the features and capabilities of Preview Dialing in AXP Public Cloud.

• Agents

• Supervisors

Configuring corporate contacts for Avaya Workspaces

Configuring corporate contacts for Avaya Workspaces

Configure and administer the features and capabilities of the Corporate Contacts widget in AXP Public Cloud.

• Account administrators

• Implementation engineers

• Sales engineers

Using corporate contacts in Avaya Workspaces

Using corporate contacts in Avaya Workspaces

Use the features and capabilities of the Corporate Contacts widget in Avaya Workspaces.

• Agents

• Supervisors

Configuring Avaya Social Connections for AXP Public Cloud

Configuring Avaya Social Connections for AXP Public Cloud

Configure Avaya Social Connections to add administrators and social media accounts, and manage social media customers.

Account administrators

Using Avaya Social Connections for AXP Public Cloud

Using Avaya Social Connections for AXP Public Cloud

Interact with customers through monitored social media accounts.

• Agents

• Supervisors

Verint Workforce Engagement documents

Avaya Experience Platform™ Workforce Engagement: Desktop Applications Deployment Reference and Installation Guide

Avaya Support link

Configure and administer the features and capabilities of client applications installed on end-user workstations.

• Administrators

• Implementation engineers

• Sales engineers

Avaya Experience Platform™ Workforce Engagement: Real-Time Agent Assist Setup Guide

Avaya Support link

Configure and administer the features and capabilities of Verint Workforce Engagement Real-Time Agent Assist.

• Administrators

• Implementation engineers

• Sales engineers

Avaya Experience Platform™ Workforce Engagement: Technology, Security, and Network Integration Deployment Reference Guide

Avaya Support link

Understand the technology, networking, and security requirements for connecting to Verint Workforce Engagement.

• Administrators

• Implementation engineers

• Sales engineers

Avaya Experience Management™ Getting Started Guide

Avaya Support link

Use the features and capabilities of the Avaya Experience Management™ application for the first time.

• Administrators

• Implementation engineers

• Sales engineers

Videos

AXP Public Cloud Application Center Administration Videos

Getting started with Administration Center

Administer AXP Public Cloud.

• Account administrators

• Supervisors

Orchestration Videos

Getting started with Orchestration

Manage workflows.

• Account administrators

• Business analysts

• Developers

AXP Public Cloud Automation Videos

Getting started with Automation

Manage the features and capabilities of Automation for AXP Public Cloud.

• Account administrators

• Business analysts

• Developers

Administering Avaya Proactive Outreach and Preview Dialing for AXP Public Cloud

Administering Avaya Proactive Outreach and Preview Dialing for AXP Public Cloud

Configure and administer the features and capabilities of Avaya Proactive Outreach and Preview Dialing for AXP Public Cloud.

Account administrators

Administering Avaya Workspaces for CRM for AXP Public Cloud

Administering AXP Public Cloud Workspaces for CRM

Administer AXP Public Cloud Avaya Workspaces for CRM.

• Account administrators

• CRM administrators

• Supervisors

Using AXP Public Cloud for supervisors

• Getting Started with Avaya Workspaces for Supervisors

• Running historical reports and dashboards

Manage real-time and historical reports.

• Account administrators

• Supervisors

Using AXP Public Cloud for agents

Launching agent desktop

Manage the features and capabilities of Avaya Workspaces for AXP Public Cloud.

• Agents

• Supervisors

Getting started with AXP Public Cloud

Overview - AXP Public Cloud

Get an overview of AXP Public Cloud and its components.

All audiences

Getting started with Avaya Workspaces for CRM for AXP Public Cloud

Getting started with Avaya Workspaces for CRM for AXP Public Cloud

Get an overview of Avaya Workspaces for CRM for AXP Public Cloud and manage interactions.

All audiences