When creating a campaign in Proactive Outreach, you must assign the queue that you created in Application Center Administration to it. Avaya Experience Platform™ uses the outbound queue to find the best available agents to process outbound interactions.
Before you begin
Log in to Proactive Outreach.
Create a queue for Proactive Outreach in Application Center Administration.
Mark the queue relevant for Proactive Outreach as outbound.
Procedure
Click Campaigns > Campaign Manager.
At the bottom of the Campaign Manager page, click Add.
In the Queue Assignment list, select the queue that you created for Proactive Outreach in Application Center Administration.
Note:
You must configure every Proactive Outreach campaign with a unique queue.
Fill in the remaining fields.
For more information about creating campaigns, see Using Avaya Proactive Outreach Manager.
