Create a queue to assign agents to it and route interactions to them. You must assign the created queue to the context data rule that you add for Proactive Outreach. The context data rule routes Proactive Outreach interactions to agents within the queue. You can create multiple queues for Proactive Outreach.
Before you begin
Log in to Application Center Administration as an account administrator.
Procedure
In the navigation tree, click Contact Center > Queues.
On the Queues page, click Create Queue.
Application Center Administration displays the New Queue pane.
In the Queue Name field, type a unique name for the queue.
For example, Proactive Outreach.
In the Queue Description field, type a description for the queue.
Optional In the Timetable list, select a timetable to associate with the queue.
