The queue to which Avaya Workspaces routes the interactions if none of the assigned rules is triggered.

The minimum proficiency level an agent must have to handle interactions within this queue.

A level of 1 is the highest proficiency level. The minimum proficiency number must be higher than the maximum proficiency number.

The maximum proficiency level an agent can have to handle interactions within this queue.

A level of 1 is the highest proficiency level. The minimum proficiency number must be higher than the maximum proficiency number.

The priority number assigned to the interactions that Avaya Workspaces routes to the queue.

The available range is between 1 and 10. The highest priority level is 1. By default, the priority number is 5.

The attributes that Avaya Workspaces assigns to interactions before routing them through this DNIS.

Select to assign context rules to voice interactions. By default, the context matching rule is disabled.

The rules that apply to the interactions within the voice channel.

The workflow that applies to the interactions routed through this number.