Select the queue to use for all messaging interactions of this messaging application.

Select the priority number assigned to messaging interactions entering this queue.

The available range is between 1 and 10. The highest priority level is 1. By default, the priority number is 5.

Select the attributes to use with all messaging interactions.

Select the workflow to assign to this messaging account.

To complete the routing configuration of the channel, create a routing rule for the respective workflow in Orchestration. This routing rule must contain a filter with the orchestrationFlow key and the workflow specified in this field as a value.

Select the minimum proficiency level an agent must have to handle messaging interactions in this queue.

The available range is between 1 and 16. The highest proficiency level is 1. The minimum proficiency number is always higher than the maximum proficiency number.

Select the maximum proficiency level an agent must have to handle messaging interactions in this queue.

The available range is between 1 and 16. The highest proficiency level is 1. The maximum proficiency number is always lower than the minimum proficiency number.

Select to assign context rules to messaging interactions.

By default, context data matching is disabled.

To assign context rules to your messaging account, select all the rules that apply from the Available Rules list and click . The selected rules appear in the Assigned Rules list.

If you assign multiple rules, use in the selected assigned rule to drag the rule up or down.