Select the queue to use for all chat interactions of this chat application.

Select the priority number assigned to chat interactions entering this queue.

The available range is between 1 and 10. The highest priority level is 1. By default, the priority number is 5.

Select the attributes to use with all chat interactions.

Select the workflow to assign to the chat account.

To complete the routing configuration of the channel, create a routing rule for the respective workflow in Orchestration. This routing rule must contain a filter with the orchestrationFlow key, and the workflow specified in this field as a value.

Select the minimum proficiency level that an agent must have to handle chat interactions in this queue.

The available range is between 1 and 16. The highest proficiency level is 1. The minimum proficiency number is always higher than the maximum proficiency number.

Select the maximum proficiency level that an agent must have to handle chat interactions in this queue.

The available range is between 1 and 16. The highest proficiency level is 1. The maximum proficiency number is always lower than the minimum proficiency number.

Select to assign context rules to chat interactions.

By default, the context-matching rule is disabled.

Select the rules that apply from the Available Rules list and click to assign context rules to your chat account. The selected rules appear in the Assigned Rules list.