Administering Avaya Experience Platform™ Public Cloud

Editing keyword rules

Last Updated : Apr 26, 2022 |

About this task

Edit existing keyword rules to update the rule type, condition, routing configuration or specify a workflow for email interactions.

The contact center applies the updated configuration for the next matching interaction.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

In the navigation tree, click Business Rules > Keyword Rule.
On the Keyword Rules page, in the row of the rule to update, click and then click Edit.
Update the configuration and click Save.

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