Enter a name for the file template.

Enter a description for the file template.

Enter an alternative text for the file template.

Select an attachment for each file template.

Associate a file template to a queue or multiple queues.

The associated file templates are displayed to agents on the Digital Library widget as suggested responses in Avaya Workspaces.

Account administrators can associate templates using one of the following options:

• All Queues: Associate a template to all the queues that are defined in the Application Center Administration including the default queues.

• Search for a specific queue.

Click to save the details.

Click to save the details and make the template visible to agents.