Configuring the languages

Last Updated : Sep 23, 2024 |

About this task

Configure the languages of Summarization, Knowledge Base, and Frequently Asked Questions.

Note:

Knowledge Base and Frequently Asked Questions are not supported in non-English languages.

You can add the following supported languages:

Ensure that you create a category and an attribute for the respective language in the Contact Center > Attributes.

In the navigation tree, click Contact Center > Agent Assist.
In the Language tab, click Add New Language.
Enable the switches for the features you want to configure:
- Summarization
- Frequently Asked Questions
- Knowledge Base
In the Select Languages menu, select the language.
In the Select Provider menu, select the provider you created previously.
In the Conversation profile name menu, type a name for the conversation profile.
To make the current language settings the default configuration, enable the Default Configuration switch.
Click Save.

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