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Administering Avaya Experience Platform™ Public Cloud
Configuring routing settings
Before you begin
Ensure that you create an Omni SDK integration in Application Center Administration. For more information, see Creating an Omni SDK integration with Avaya Experience Platform (On-Prem + Connect).
Ensure that you add a non-E.164 number to the voice route point. For more information, see Adding a number to the voice route point.
Ensure that you create a workflow to redirect incoming WebRTC calls to the BYOC-Hybrid trunk. For more information, see Creating a workflow to redirect incoming WebRTC calls to the BYOC-Hybrid trunk.
Ensure that you log in to Application Center Administration as an account administrator.
Procedure
- In the navigation tree, click .
- To configure the routing settings, click
from the column next to the non-E164 number that you configured earlier and select Configure routing settings. - In the Workflow Name field, select the workflow name that you configured earlier.
- Click Save.