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Administering Avaya Experience Platform™ Public Cloud
Creating a virtual agent in Avaya Experience Platform Public Cloud for Dialogflow
About this task
After you create the Dialogflow on Google Dialogflow, create the corresponding virtual agent flow in Avaya Experience Platform™ Public Cloud.
The main setup is to map the queue names on Google Dialogflow to those on Avaya Experience Platform™ Public Cloud.
Before you begin
Ensure to log in to Workstream Automation as an account administrator.
Procedure
The following screenshots show that the Voice queue in Google Dialogflow is mapped to the AXPVoice queue in Avaya Experience Platform™ Public Cloud:
