Configuring Communication Manager User to User Information treatment policy

Last Updated : Sep 24, 2024 |

About this task

To forward the User to User Information (UUI) field from Communication Manager to the agent on Avaya Workspaces, you must set the UUI treatment policy on Communication Manager as a service provider.

You must configure the UUI treatment policy in Communication Manager to service provider. This enables Avaya Workspaces to receive the UUI field or else the UUI field is lost.

In an environment where Avaya Contact Center Express and Avaya Aura® System Manager handle other agents, you require a dedicated SIP Entity and application sequence.

Before you begin

  • Ensure that you create a dedicated SIP trunk on a non-standard SIP port for the incoming call to the specific Vector Directory Number (VDN) through Session Manager routing.

  • Ensure that you connect to Communication Manager as an account administrator.

Procedure

  1. Run the terminal emulation screen.

    For example, type SAT terminal emulation screen.

  2. Enter change trunk-group <number>.
    Note:

    The <number> is the trunk group number assigned to receive incoming VDN.

  3. Navigate to the page where you can view the UUI Treatment field.
  4. Enter service-provider.
  5. Save the changes.
Related information
Checklist to configure the Avaya Experience Platform Public Cloud In Front feature