Creating engagement design workflow with context data

Last Updated : Oct 24, 2024 |

About this task

You can transfer data between Avaya Experience Platform™ Public Cloud and Avaya Experience Platform™ On-Prem solutions by adding data through the Redirect to External task. You can add the required data variables through the context data section.

You can create an engagement design workflow that sends context data using the Redirect To External task. Context data embeds the data in the SIP call headers. The SIP call header merges and stores the data in the User to User Information (UUI) field in the SIP call directed towards the agent on Avaya Workspaces. Avaya Workspaces uses the UUI field to bring up built-in screenpop, while the custom widget can perform complex tasks such as bring up screenpop and retrieve the data from Customer Journey.

Before you begin

Ensure that you log in to Orchestration as an account administrator.

Procedure

  1. In the navigation tree, click Designer.
  2. Open the workflow related to the In Front workflow.
  3. Double-click the JourneyStore task.
    Properties pane

    Orchestration displays the Properties pane.

  4. Edit information in the Properties pane.
  5. Click Save.
  6. Double-click the Assignment task.
    Result Mapping pane
  7. In the Result Mapping pane, add assignment variables.
  8. Click Save.
  9. To redirect a customer to an external address, double-click the RedirecttoExternal task.
    Properties pane
  10. In the Properties pane of the Redirect To External pane, add the Destination address.
  11. In the Context Data pane, add the reference number.
    Context Data pane
  12. Click Save.
Related information
Avaya Experience Platform Public Cloud orchestration with Avaya Experience Platform (On-Prem + Connect)