Creating users for Okta Active Directory

Last Updated : Aug 29, 2023 |

About this task

You can configure agents who can log in to Avaya Workspaces to handle customer interactions.

Before you begin

  • Ensure that you configure the following:

    • An account with the Hybrid Voice feature is enabled.

    • The Security Assertion Markup Language (SAML) element for Okta Active Directory (AD) is configured.

    • The Okta AD account is available on the Account page.

  • Ensure to log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click User Management > Users.
  2. Click Create User.
  3. From the Account list, select the Okta AD account for which you want to create a user.
  4. In the First Name field, type the first name.
  5. In the Last Name field, type the last name.
  6. In the Display Name field, type the display name.
  7. In the Email Address field, type the email address.
  8. In the Properties section, add the same username or login ID in the Login ID field.
  9. Select the correct Okta AD domain.
  10. In the Password field, type a password.
  11. In the Confirm Password field, re-type the password.
  12. From the Profile list, select the profile with the Hybrid Voice feature enabled.
  13. In the User Features section, type the agent login ID in the Agent Login Id field.

    The agent login ID is the Avaya Experience Platform™ On-Prem agent ID created on Communication Manager with at least one skill.

  14. In the Extension Number field, type the extension number for the agent.

    The extension number is the SIP station number created on Communication Manager from System Manager. On System Manager, navigate to User Profile Settings > CM Endpoint Profile > Extension.

  15. In the Agent Password field, type the agent password.

    The agent password is the Avaya Experience Platform™ On-Prem agent ID numeric PIN required to log in as an agent on a station.

  16. In the Communication Profile Password field, type the communication profile password.

    The communication profile password is the SIP station login numeric password.

  17. In the Communication Addresses section, type the SIP handle of the user in the Address field.

    The SIP handle is in the sip-user-name@sip-domain format.

  18. From the Type list, click Avaya SIP.
  19. Optional To add multiple communication addresses, click Add Address.
  20. Optional To assign a specific communication address as the default address, click the Three Dots icon in the address row and click Set as default.
  21. Click Save.
Related information
SSO configuration with Okta Active Directory