Avaya Experience Platform™ Public Cloud is pre-configured with data based on your order. You can use this to quickly configure and test basic contact center functionality. Account administrators can use the steps described in this section to commission Avaya Experience Platform™ Public Cloud and test initial messaging interactions.

Avaya Experience Platform™ Public Cloud routes test messages to agents who are logged in to Avaya Workspaces. Avaya Workspaces agents receive test messages as interactions.

Messaging configuration

If the configuration to route test messages from a reference front-end interface already exists, you can use Application Center Administration to complete the account configuration. Account administrators can route test interactions to agents logged in to Avaya Workspaces. To quickly test the handling of Avaya Experience Platform™ Public Cloud interactions, you must ensure the following configuration is already in place:

• Reference messaging interface: An operational reference interface to route asynchronous messages to Avaya Experience Platform™ Public Cloud. Depending on your order, a messaging connector is already configured for your account in Application Center Administration.

• Create queues and attributes for routing.

• Configure routing for the messaging channel to route an interaction to a test agent.

• Create a profile that enables the messaging channel. The profile is added to your account after you create it.

• Create a test agent that can handle messaging interactions. Ensure that you assign the attributes created to this agent. The agent inherits any attributes set for the profile you assign to them.

• Log in to Avaya Workspaces as the test agent. To send a test message, use the reference interface. The test message routes to the test agent based on the assigned attributes.

• Use Avaya Workspaces to accept the test interaction.