Type the minimum number of minutes for Estimated Wait Time (EWT). If the EWT exceeds the minimum value, the customer receives a callback offer.

Type the maximum number of minutes for the EWT.

Type the maximum number of callback attempts the customer receives. When setting a value, consider that the callback attempt might fail with no answer from the customer or the customer rejecting the call.

Type the number of minutes to specify a duration before attempting a new callback. If the customer does not answer the call after the specified duration, the customer receives a new callback until the total number of attempts reaches the maximum number of callback attempts threshold.

Currently, Avaya Experience Platform™ Public Cloud has a 90 second ring no answer for outbound calls. The Next attempts after no answer function works if a callback is not answered within 90 seconds.

Type the number of minutes to specify a duration before making a new callback attempt. If the customer rejects the call after the specified duration, the customer receives a new callback until the total number of attempts reaches the maximum number of callback attempts threshold.

Type a number between 1 and 10 to set the callback priority. The highest priority is 1 and the lowest priority is 10. Calls with a priority number close to 1 receive a callback as soon as possible. Calls with a priority number close to 10 receive a callback after the higher priority calls are made.