Configuring a Facebook account's routing settings

Last Updated : Oct 28, 2024 |

About this task

Account administrators can configure the routing settings for a Facebook account so that contact center agents of a specified queue can interact with their customers on the Facebook social media channel.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click Channels > Messaging.
  2. On the Messaging Integrations page, click the Facebook tab.
  3. To configure a the account routing settings of Facebook, click the Three Dots icon and select Configure routing settings.
  4. On the Routing Configuration Settings page, fill in the relevant fields.
  5. Click Save.
Related information
Configure Routing Settings page field descriptions