Configuring a layout

Last Updated : Oct 18, 2024 |

About this task

Configure a layout to add new widgets to it or change the order in which the layout displays the widgets. To add or update a widget, select the view to which it applies. Each view is the page that your agents see when handling a certain type of interactions in Avaya Workspaces. For example, the Voice view is the page that the agents see when handling voice interactions. After selecting the view, you must select or add the tab that displays the widget.

Before you begin

Log in to Application Center Administration as an administrator with the Workspaces Admin Widgets Administrators role.

Procedure

  1. In the navigation tree, click Workspaces > Layout Manager.
  2. For the layout to configure, click the Edit icon.
  3. On the Views tab, select one of the following:

    • Home (): To configure the customized home page.

    • Voice (): To configure the page that agents see when handling voice interactions.

    • Webchat (): To configure the page that agents see when handling webchat interactions.

    • Messaging (): To configure the page that agents see when handling messaging interactions.

    • Email (): To configure the page that agents see when handling email interactions.

    You must not select the remaining views. These views are reserved for the future channels and integrations.

  4. Optional To set a tab as default, click the Star icon.

    Avaya Workspaces displays the content of this tab first when the agent accesses the corresponding view.

  5. Click Add Tab.
  6. In the Name field, type a name for the tab.
  7. In the Description field, type the tab description.
  8. In the Role list, select one of the following:

    • Agent only

    • Supervisor only

    • Agent and Supervisor

    The users with the selected role can see this tab in Avaya Workspaces.

  9. In the Icon list, select the tab icon.

    Avaya Workspaces displays the selected icon next to the tab name.

  10. In the Select a Layout area, select the widget layout.

    The widget layout defines the order in which Avaya Workspaces displays the widgets.

  11. In the Select Widgets area, select one or more widgets.

    If you want to add two widgets for the Email view, you must select the fourth layout and Email and Digital Templates AXP for the first and second widget slots respectively.

  12. Click Save.
  13. Optional To add a widget to the existing tab, for the tab to update, click the Edit icon and repeat steps 10–12.

Next Steps

To assign the layout to users, add a UX profile.

Related information
Adding a UX profile