For voice interactions in Avaya Experience Platform™ (On-Prem + Connect), Avaya Experience Platform™ On-Prem controls the Redirect on No Answer (RONA) functionality. If an agent does not answer a customer call before the RONA timer expires:

• Avaya Workspaces automatically transitions the agent to the Not Ready state to prevent the agent from receiving subsequent customer calls.

• The agent receives a notification that Avaya Workspaces has transitioned the agent state to Not Ready.

• The customer call routes to the next available agent.

To receive customer calls, the agent must change the state from Not Ready to Ready.